For those having issues with newer releases of Zimbra and Godaddy and/or Starfield Tech SSL certificates, here’s what worked for us.
Likely you are getting a: “Your certificate was not installed due to the error : system failure: XXXXX ERROR: Unmatching certificate” error message. Zimbra is trying to tell you, in it’s own ineloquent way, that something is missing from the cert chain.
You’ll need three certificates,
Certificate: [domainname].crt (the one with your domainname in it that you downloaded)
Root CA: sf-class2-root.crt
Intermediate CA: sf_bundle.crt
You can get the sf-class2-root.crt root certificate and sf_bundle.crt from the Starfield Secure Certificate Services Repository here: https://certs.starfieldtech.com/Repository.go#root_der
Once they’re all downloaded plug all three of them into the install certificate screen as listed above.
The steps for renewed GoDaddy ssl certs should work in a similar way.